If you have a business that works with live animals, you should never underestimate the risks involved. No matter how safe you are, how well-trained you are, how many precautions you take and procedures you have in place, when you work with living things, accidents will happen. I’ve had a horse boarding business since 1990, and I maintain a mental list of things I wish I’d never seen, and it is a long list. The mare with her leg cut to the bone in two places, the muscle hanging out; the mare with the bone-deep cut to her stifle; the simple colic case that turned into a heart attack before my eyes, and my vet’s; the foaling disasters, including red bag deliveries and hydrops amnion; the stillborn filly, perfectly formed and gorgeous, that would breathe as long as I did artificial resuscitation, but would not breathe on her own; the list goes on and on. I have wonderful clients who understand the risks inherent in caring for Thoroughbred horses, and I have excellent and expensive farm insurance, to protect myself from lawsuits, should they exist.
However, if you have a salon, day care, or any other dog or cat related business, you have to protect yourself. Gathering information and getting your clients to give you information about their pets is the best way to start this. A client waiver form, on which the client must reveal all information about his or her pets, is the best way to start the process of revelation, and these forms should be kept on file, and signed anew on the first of every year.
What should be in these client waiver forms? Here is a list of some suggestions:
How old is the dog or cat? If the dog or cat is geriatric (I’d suggest over seven years old is a good place to start), the owner should sign off on awareness of added risks from the stress of grooming to geriatric pets.
Does the dog or cat have epilepsy? If yes, is the dog or cat on any medication for epilepsy?
Does the dog or cat have arthritis, or any other debilitating illness that will make grooming more difficult? If yes, what is the illness, and what restrictions apply to the animal’s ability to stand on a grooming table?
Has the dog or cat had surgery recently? Are stitches still in the incision? Is the dog or cat on any medication for this surgery?
Is the dog or cat less than a year old? If yes, has the dog or cat been groomed before?
Does the dog or cat have any other chronic or recurring illness or injury which the salon should be aware of?
Does the dog or cat have any behavioral/temperamental issues–aggressiveness, nervousness, shyness, willingness to bite–that may make this animal more difficult to groom?
Finally, you must get all pertinent phone numbers for the client, should an emergency occur–the home phone, the work phone, the cell phone, and which the client can be reached on most easily at which times of day.
There is always an ongoing debate about which veterinarian to use in the event of an emergency. Many groomers want to get the phone number and address of the vet the client uses, should there be an emergency. But this seems to me to be complicated and perhaps dangerous. I insist that my clients use my vet of choice, because I know I can work well with him, and he is the closest vet to my farm. In an emergency, every second matters–you don’t want to go looking for a vet’s office that is far away, or in an unknown location. So I suggest using the closest vet to your salon, and the vet who is closest whom you trust. You may want to ask that all your clients open accounts with this vet, so that in the event of an emergency, there are no payment issues to stand in the way of first class veterinary treatment.
All of this will help you to deal with an emergency, which will, eventually, occur. Being prepared is the best start to dealing with a crisis–a dog’s or cat’s life may hang in the balance.